How long does each appointment last?

Initial appointments for physiotherapy and podiatry are 40 mins. Each follow up is 20 mins, but sometimes the clinician may book you in for a 40 min extended session if your condition necessitates it. Appointment times for other services vary according to your needs.

What should I wear to an appointment?

You can just wear your normal clothes. We have a selection of shorts and gowns available should these be required. Don’t forget to bring your sports shoes for podiatry appointments.

Can I become a member of the gym?

Yes, we offer memberships which means you can come in and use the gym Monday to Friday 6am-8pm and Saturday 8am-4pm. We have shower facilities too, so you can freshen up after your workout if you are heading back to work.

Can I choose a male or female therapist?

Absolutely. Our practitioners work a wide range of hours, so we are sure to have one to suit you.

Do I need a referral to see one of your physio, podiatrists, massage therapist or nutritionist?

No. You can just call up one of our friendly reception team on 03 383 6290 to make an appointment direct with any of our practitioners.

Do you have somewhere to park?

Yes, we have plentiful onsite parking, and on street parking is also available.

I don’t need the appointment any more. How do I cancel?

Just give us a call on the 383 6290 number. We would appreciate at least 4 hours’ notice for cancellations. Charges can apply for failure to attend a booked appointment.

Can I bring my children?

You are welcome to bring your children. We have a selection of toys and colouring books to keep little ones amused.

Are you ACC accredited?

Yes, we are for physio, podiatry and osteopathy. Our clinics use the latest medical software and the practitioner can fill out the ACC forms during your consultation. If ACC accept the claim it means ACC will pay some of your consultation. There will still be a surcharge on top of this.

I’m on crutches or in a wheelchair – how can I get into the building?

No problem at all – we have a ramp to facilitate easy access.

Can I pay by credit card?

Yes, we accept all major credit cards (except American Express) and can also take EFTPOS payments.

Do you do home visits?

No, unfortunately we do not offer this service.

Do you accept the Community Services Gold Card?

Unfortunately, we are not able to accept this card.